SAP commercial project management
New solution targeted at Professional Services for managing the commercial side of the projects.
Challenge
In the enterprise world most of the time we get to redefine the existing solutions. This project was a great opportunity to create a solution from scratch with a basic requirement….
How to give Project and Program Managers one-point solution so that they can keep all commercial aspects of their projects at their fingertips?
My Contribution
I was the UX person responsible for the design of this product. During the initial research and analysis part I partnered with another person. Few of activities worth mentioning for this project are…
- Use case Analysis
- Information Architecture & Navigation
- Creating Wireframes
- User Validation
- Implementation Support
Details
Use Case Analysis
Since the problem space was unexplored, we had a couple of workshops to streamline and align all stakeholders and their different view points. The objective was not to build consensus. The image shows an outcome of one such discussions where we identified all the type of users and their relationship, apart from their key goals.
Information Architecture and Navigation
Based on loads of discussion about the users and the key tasks they need to accomplish, I worked on the outlining the best possible structure as a blueprint. The first steps towards this was identification of 3 main levels followed by detailed navigation map for the same.
- Landing page to give overview about multiple projects
- Drill down to Project specific view
- Other action oriented screens
Wireframe The placeholder buckets in the navigation structure were fleshed out once the product structure was somewhat finalized. The challenge was building the drill down capability for the user keeping the navigation simple and predictable.
These concepts shown here were the revised designs based on the latest UI pattern at that moment. In the first release of the product this was not implemented due to UI technology limitation at that time.
User validation
We did take a set of concepts for validation to the prospective end users. A booth was set up where participants with a specific profile were invited to give feedback. The method applied for testing our approach was ‘think-aloud’ while users interacting with limited (happy path) clickable prototype.
Implementation
As any end-to-end UX design engagement it wasn’t linear, apart from conceptualizing the north-star, I was also involved in production level execution. Being involved long-term gave me the liberty to drip a set of concepts from north-star into the actual product. The challenge was working around the constraints of the legacy technology. On ground it meant being closely partnering with the development team on activities ranging from
- Overseeing the implementation and making sure the development is as per the specification
- Providing alternative interactions for things which may not work
- Reviewing outsourced mobile application from design view-point
- Creating new designs for the next release.
